Delivery Policy

Who delivers your flowers

Every order is designed in our Thornhill shop and delivered by our own delivery team.

Green Garden Florist is a flower shop at 7569 Yonge St, Thornhill, Ontario, operated by Green Garden Bloom Inc.

Delivery fee and taxes

Delivery areas

We deliver to: Thornhill, Richmond Hill, Vaughan, Markham, North York, Aurora, Newmarket, Scarborough, Toronto (Downtown and Midtown) and Ajax.

If your address is not on this list, please call us at 416-250-7070 before ordering so we can confirm whether we can deliver there.

Same-day delivery and order cut-off

• Orders placed before 11:00 AM, Monday to Saturday, can be delivered the same day.
• Orders placed after 11:00 AM are delivered on the next delivery day, or on the date you choose at checkout.
• We do not deliver on Sundays. Orders placed on Sunday are delivered on Monday or on a later date you choose. Our shop is open on Sunday for walk-in and pickup orders.

Delivery times

Requesting a specific time

You can write a preferred time in the Special Instructions box at checkout. We will do our best to meet it, but a specific time cannot be guaranteed. Exact times are not possible for rural route addresses, hotels and hospitals.

Holidays and peak days

On Valentine's Day, Mother's Day and other major holidays, home deliveries may arrive as late as 9:00 PM. Business deliveries are still made by 5:00 PM. We recommend ordering at least five days before a major holiday.

Hospital deliveries

Please give us the hospital name and phone number, the recipient's full name and, if you know it, the room or ward number.

• Deliveries follow each hospital's rules. Many hospitals do not allow florists to deliver to the room; flowers are left at the front desk or unit desk.
• Intensive care and some other units do not accept flowers. Please check with the hospital before ordering.

If the recipient is not available

If you give us delivery instructions, we follow them. If there are none and nobody answers, our driver may:

• call the recipient to arrange a time;
• leave the arrangement in a covered, safe place such as a porch or entrance, and leave a delivery card;
• leave it with a neighbour and let the recipient know.

If a business is closed or does not accept the delivery, we deliver again on the next business day at no extra cost.

We may contact the recipient directly to arrange the timing or access for a delivery.

Incorrect or incomplete addresses

Please check the recipient's address and phone number before you pay. If we cannot deliver because the address or phone number is wrong or missing, we will contact you. Delivering again to a corrected address costs a second delivery fee of $15.00.

For cancellations, refunds and substitutions, see our Refund & Cancellation Policy.

Contact us

Green Garden Florist is a trading name of Green Garden Bloom Inc.