Refund & Cancellation Policy

Fresh flowers cannot be returned

Flowers and plants are perishable, so we cannot accept them back once they have been delivered or picked up. If something is wrong with your order, we will fix it as described below.

Cancelling or changing an order

You can change the card message, delivery address or delivery date at no cost until the order leaves our shop. Please call or email us.

Wedding and event orders are booked with a separate written agreement, which sets out their own deposit and cancellation terms.

If you are not happy with your order

Please contact us within 24 hours of delivery or pickup and include your order number and a photo of the arrangement. If the flowers arrived damaged, were not fresh, or were clearly different from what you ordered, we will replace the arrangement or refund the price of the item, whichever you prefer.

Late or missed deliveries

• If we do not deliver on the date we confirmed because of our own mistake, we will deliver as soon as possible or give you a full refund, including the delivery fee.
• Funeral orders that miss the service because of our mistake are refunded in full, or redirected to the family's home at no charge if you prefer.
• We cannot refund orders that could not be delivered because the address or phone number given to us was incorrect, or because the recipient refused the delivery. See our Delivery Policy.

Substitutions

Every arrangement is made by hand from fresh, seasonal flowers. The photo of each product shows the size option marked "As Shown". If a flower, colour or container in that design is not available on the day, we replace it with one of equal or higher value and keep the same style, colour palette and size.

If we need to change a main flower in the design, such as replacing roses with another flower, we contact you before making the change. If you do not accept the change, we refund the order in full.

How refunds are paid

Refunds are made to the card or payment method used for the order. They usually appear on your statement within 5 to 10 business days after we approve them, depending on your bank. Orders paid in cash in our shop are refunded in cash or by e-transfer.

To ask for a cancellation or refund, call 416-250-7070 or email This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number.

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Green Garden Florist is a trading name of Green Garden Bloom Inc.