Privacy Policy

Who is responsible for your information

Green Garden Bloom Inc., trading as Green Garden Florist, 7569 Yonge St, Thornhill, Ontario L3T 2C2, is responsible for personal information collected through fggflorist.com, by phone and in our shop. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• Your details: name, email address, phone number and billing address.
• Recipient details: the recipient's name, delivery address, phone number, card message and delivery instructions.
• Account details: if you create an account, your login details and order history. We may text a one-time code to your phone to verify it.
• Messages: what you send us through the contact form, by email or by phone.
• Payment: online payments are handled by Stripe. We receive a confirmation of payment, not your full card number.
• Website use: your IP address, browser type and the pages you visit, collected through cookies (see below).

How we use it

• To prepare, deliver and confirm your order and to contact you or the recipient about it.
• To answer your questions and handle cancellations, refunds and complaints.
• To prevent fraud and keep our website secure.
• To understand how our website is used and to measure our Google advertising.
• To send you occasion reminders or offers, only if you have agreed to receive them. Every marketing email has an unsubscribe link, and you can opt out at any time.

Who we share it with

We do not sell or rent personal information. We share it only as needed with:

• Stripe, to process card payments;
• our delivery team, who receive the recipient's name, address, phone number and delivery instructions;
• the companies that host our website and send our emails and text messages;
• Google, through Google Analytics and Google Ads, to measure website visits and purchases;
• government or law-enforcement authorities, when the law requires it.

Some of these providers may store information outside Canada, for example in the United States, where it may be subject to local laws.

Cookies

We use cookies that keep your cart and login working, and analytics and advertising cookies from Google that help us understand visits and measure purchases. You can block or delete cookies in your browser settings; the cart and checkout need the essential cookies to work.

How long we keep it and how we protect it

We keep order information for as long as we need it to serve you and to meet tax and accounting rules, which generally require us to keep records for six years. Our website uses an encrypted (HTTPS) connection, and access to customer information is limited to the people who need it.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing at any time. Email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will reply within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Our website is not directed at children, and we do not knowingly collect information from children.

We may update this policy. The date at the top shows the latest version.

Contact us

Green Garden Florist is a trading name of Green Garden Bloom Inc.