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Delivery Policy

Hand-Delivered Bouquets

Every Green Garden Florist gift bouquet is personally hand-delivered by an industry professional. We make every effort to prepare and deliver your order as quickly and carefully as possible.


Same-Day Delivery

We bring fresh arrangements right to your door! Our standard daily delivery windows are:

  • Homes & Residences: Between 2:00 PM and 6:00 PM
  • Offices & Businesses: Between 2:00 PM and 5:00 PM
  • Funerals & Visitations: Guaranteed delivery prior to the start of the service or visitation hours.

Special Timing Requests:
Looking for delivery at a specific time? Please include your preferred timeframe (or service details) in the special instructions box during checkout. We’ll review your request and do everything we can to make it work!


Delivery Time Requests

We cannot guarantee exact delivery times for certain locations, including:

  • Rural route addresses

  • Hotels

  • Hospitals 

If you would like to request a preferred delivery time, please enter it in the Special Instructions field during checkout. We will do our best to accommodate your request, but it is not guaranteed.


Holiday & Peak Day Deliveries

During major holidays and peak floral days — including Valentine’s Day and Mother’s Day — delivery windows may be extended.

  • Deliveries may occur as late as 9:00 p.m.

  • We recommend placing orders at least five days in advance of major holidays to ensure availability and timely service.


Hospital Deliveries

Our florist network is experienced with hospital deliveries. To avoid delays, please provide:

  • Hospital name and phone number

  • Recipient’s full name

  • Room number or ward (if available)

Please note:

  • Deliveries are made according to hospital procedures.

  • Many hospitals do not allow direct room delivery by florists.

  • ICU patients are often not permitted to receive flowers.

  • We recommend checking hospital rules before placing your order.


If the Recipient Is Not Available

If you have specific delivery instructions, please include them in the Special Delivery Instructions field at checkout.

If no special instructions are provided and the recipient is unavailable, the florist may:

  • Call the recipient to arrange a delivery time

  • Leave a delivery notice on the door

  • Leave the arrangement in a covered and secure location (porch, garage, or entrance area)

  • Leave the bouquet with a neighbour and notify the recipient

For business deliveries:

  • If the business is closed or not accepting deliveries, we will attempt delivery on the next business day.

  • During holiday periods, business deliveries may occur as late as 5:00 p.m.


Delivery Contact

To complete delivery successfully, the florist may contact the recipient directly to coordinate timing or access if needed.