Terms & Conditions

1. Who we are

This website and our shop at 7569 Yonge St, Thornhill, Ontario L3T 2C2 are operated by Green Garden Bloom Inc., trading as Green Garden Florist. "We", "us" and "our" refer to Green Garden Bloom Inc. You can reach us at 416-250-7070 or This email address is being protected from spambots. You need JavaScript enabled to view it..

2. Orders

When you place an order, we email you a confirmation. If we cannot fill an order, for example because the delivery address is outside our area or a date is fully booked, we contact you and refund any payment in full.

3. Prices and payment

• Prices are in Canadian dollars (CAD). 13% HST and the delivery fee ($15.00 for local delivery) are added at checkout and shown before you pay.
• Most arrangements come in several sizes (for example Standard, Deluxe and Premium). The price shown depends on the size you choose.
• Online card payments are processed securely by Stripe. We do not see or store your full card number.
• If a price on our website is clearly wrong, we will contact you before your order is prepared. You can then pay the correct price or cancel for a full refund.

4. Product photos and substitutions

Each arrangement is made by hand, so yours may differ slightly from the photo. The photo shows the size option marked "As Shown". Flowers and containers may be substituted with items of equal or higher value as described in our Refund & Cancellation Policy.

5. Delivery

Delivery areas, fees, times and cut-offs are set out in our Delivery Policy.

6. Cancellations and refunds

Cancellations, refunds and quality issues are covered by our Refund & Cancellation Policy.

7. Card messages

A card with your message is included free with every arrangement. We write the message as you give it to us. We may decline messages that are offensive or abusive.

8. Weddings and events

Wedding and event flowers are arranged by consultation. Each booking has its own written agreement covering the design, price, deposit and cancellation terms.

9. Allergies and pets

Some flowers and plants can cause allergic reactions, and some, such as lilies, are toxic to cats and other pets. Please tell us about any allergies or pets in the Special Instructions box and we will avoid those flowers.

10. Limitation of liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Ontario Consumer Protection Act, 2002, or other laws that apply to you.

11. Governing law and changes

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. We may update these terms from time to time. The version on this page when you place your order applies to that order.

How we handle your personal information is explained in our Privacy Policy.

Contact us

Green Garden Florist is a trading name of Green Garden Bloom Inc.